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Introduction

SmartDesk by Benchmark 365 has a REST API which is documented using Postman. You can view the endpoint and relevant API at https://developer.benchmark365.com

By default all partners get a API call limit of 60 calls per hour. All partners on higher plans will get 1000 calls per hour per end point.

Resources

The production endpoint is hosted at https://api.benchmark365.com

The test endpoint is hosted at https://sdbenchmarkapi.azurewebsites.net

Authentication

When first signing up to Benchmark services, you would be signedup to a SmartDesk portal. The portal allows you access to view the tickets under Benchmark 365s management and it also allows you to setup different levels of integration. One of the integration patterns our Partners can use is via the REST API.

All the keys can be managed from within SmartDesk once system access has been granted by your Benchmark 365 representative.

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The request lets you create a ticket for a specific user and site.

SiteID and UserId are required.

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Lists all the requests, with a default pagination of 20 tickets.

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Lets you delete a specific ticket

You can. create, view, list or delete tickets for your sites using the /api/ticket api endpoint. The endpoint requires a bearer token.

Sample request

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The /api/site api endpoint allows our partners to manage their site data with Benchmark365.

\n","_postman_id":"1c09fb0e-780d-4638-9be4-65ad4cf1605a","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}}},{"name":"action","item":[{"name":"get","id":"add9ea68-481c-4ef4-a840-5a6460bcddca","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{host}}/api/action/8?ticket_id=611964","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}},"urlObject":{"path":["api","action","8"],"host":["{{host}}"],"query":[{"key":"ticket_id","value":"611964"}],"variable":[]}},"response":[],"_postman_id":"add9ea68-481c-4ef4-a840-5a6460bcddca"},{"name":"list","id":"abd1750b-50bc-4c27-80bf-f8b65a375f2d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[],"url":"{{host}}/api/action/?count=1000&ticket_id=611903","urlObject":{"path":["api","action",""],"host":["{{host}}"],"query":[{"key":"count","value":"1000"},{"key":"ticket_id","value":"611903"}],"variable":[]}},"response":[],"_postman_id":"abd1750b-50bc-4c27-80bf-f8b65a375f2d"},{"name":"create-Internal Note","id":"8ee03198-258d-4a1c-9e23-65903e815563","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n // \"id\": 10316,\n \"ticket_id\": 611964,\n \"outcome\": \"Internal Note\",\n \"outcome_id\": 7,\n \"appointment_complete_status\": 0,\n \"timetaken\": null,\n \"sendemail\": false,\n \"hiddenfromuser\": true,\n \"important\": false,\n \"follow\": false,\n \"actioncalendarstatus\": 0,\n \"new_status\": 21,\n \"emailsubject\": null,\n \"new_slastatus\": 1,\n \"chargerate\": 1,\n \"action_showpreview\": true,\n \"timerinuse\": false,\n \"actionarrivaldate\": \"2023-07-16T14:27:31.808Z\",\n \"actioncompletiondate\": \"2023-07-16T14:27:31.808Z\",\n \"dont_do_rules\": true,\n \"attachments\": [],\n \"note\": \"

Suspended

\",\n \"note_html\": \"

Suspended

\",\n \"ext_id\": 10001\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{host}}/api/action/","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}},"urlObject":{"path":["api","action",""],"host":["{{host}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"8ee03198-258d-4a1c-9e23-65903e815563"},{"name":"create-Time Entry","id":"d194a1a9-3217-495d-b994-8b4eca8a22e8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n // \"id\": 10316,\n \"ticket_id\": 611903,\n \"outcome\": \"Internal Note\",\n \"outcome_id\": 7,\n \"appointment_complete_status\": 0,\n \"timetaken\": null,\n \"sendemail\": false,\n \"hiddenfromuser\": true,\n \"important\": false,\n \"follow\": false,\n \"actioncalendarstatus\": 0,\n \"new_status\": 21,\n \"emailsubject\": null,\n \"new_slastatus\": 1,\n \"chargerate\": 1,\n \"action_showpreview\": true,\n \"timerinuse\": false,\n \"actionarrivaldate\": \"2023-07-16T14:27:31.808Z\",\n \"actioncompletiondate\": \"2023-07-16T14:27:31.808Z\",\n \"dont_do_rules\": true,\n \"attachments\": [],\n \"note\": \"

Suspended

\",\n \"note_html\": \"

Suspended

\"\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{host}}/api/action/","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}},"urlObject":{"path":["api","action",""],"host":["{{host}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"d194a1a9-3217-495d-b994-8b4eca8a22e8"},{"name":"create-External Note","id":"3c4e96e0-60a0-4786-8e4c-5467a3e92492","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n // \"id\": 10316,\n \"ticket_id\": 611964,\n \"outcome\": \"Email User\",\n \"outcome_id\": 16,\n \"appointment_complete_status\": 0,\n \"timetaken\": 0,\n \"sendemail\": true,\n \"hiddenfromuser\": false,\n \"important\": false,\n \"follow\": false,\n \"actioncalendarstatus\": 0,\n \"new_status\": 26,\n \"emailsubject\": \"633309: Mudaser test\",\n \"new_slastatus\": 1,\n \"chargerate\": 1,\n \"action_showpreview\": false,\n \"timerinuse\": false,\n \"actionarrivaldate\": \"2023-07-16T14:28:31.812Z\",\n \"actioncompletiondate\": \"2023-07-16T14:28:31.812Z\",\n \"dont_do_rules\": true,\n \"attachments\": [],\n \"note\": \"\",\n \"note_html\": \"\",\n \"emailto\": \"asadraza1995@gmail.com\",\n \"emailcc\": \"test@gmail.com\",\n \"emailbcc\": \"\"\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{host}}/api/action/","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}},"urlObject":{"path":["api","action",""],"host":["{{host}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"3c4e96e0-60a0-4786-8e4c-5467a3e92492"},{"name":"delete","id":"6e397aed-b199-4260-83ca-4c10ca083dd9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{host}}/api/action/10316","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}},"urlObject":{"path":["api","action","10316"],"host":["{{host}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"6e397aed-b199-4260-83ca-4c10ca083dd9"}],"id":"38d81645-6f62-428e-87a3-a1906870b2f5","_postman_id":"38d81645-6f62-428e-87a3-a1906870b2f5","description":"","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}}},{"name":"attachtments","item":[{"name":"get","id":"fe35affd-5aeb-4c2e-b1eb-b6bb81378194","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{host}}/api/attachment/296872?ticket_id=612006","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}},"urlObject":{"path":["api","attachment","296872"],"host":["{{host}}"],"query":[{"key":"ticket_id","value":"612006"}],"variable":[]}},"response":[],"_postman_id":"fe35affd-5aeb-4c2e-b1eb-b6bb81378194"},{"name":"list","id":"648cabf0-20fc-4b4b-840e-f3e4ae50d7d9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{host}}/api/attachment/?ticket_id=611903","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}},"urlObject":{"path":["api","attachment",""],"host":["{{host}}"],"query":[{"key":"ticket_id","value":"611903"}],"variable":[]}},"response":[],"_postman_id":"648cabf0-20fc-4b4b-840e-f3e4ae50d7d9"},{"name":"delete","id":"78b63ca4-0f73-4d3d-8814-2e3202bbb587","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{host}}/api/halo/296818","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":true,"source":{"_postman_id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","id":"4a03de6a-451d-4bff-ad16-10a3006eb2f7","name":"SmartDesk-REST","type":"collection"}},"urlObject":{"path":["api","halo","296818"],"host":["{{host}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"78b63ca4-0f73-4d3d-8814-2e3202bbb587"},{"name":"create","id":"6f761fb9-88cb-4cd1-8204-614220e503ec","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n // \"id\": 296826,\n \"filename\": \"test2.txt\",\n \"data_base64\": \"data:text/plain;base64,VGhpcyBpcyBhIHRlc3QgZmlsZQ==\",\n \"ticket_id\": 612005\n 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